Troubleshoot TapTouch POS

How to Troubleshoot an Offline TapTouch POS In-Store

If your TapTouch POS system goes offline, follow these quick steps to get it back online:

1. Check the Internet Connection: Ensure the POS device is connected to the store’s Wi-Fi or Ethernet. Restart the router if necessary.
2. Restart the POS Device: Power off the TapTouch device, wait 10 seconds, then turn it back on.
3. Verify Software Updates: Open the TapTouch app and check for any available updates. Install them if needed.
4. Contact Support: If the system remains offline, contact your IT support team for further assistance.

Following these steps usually resolves the issue promptly.